Expert installation backed by a Limited Lifetime Labor Warranty. Explore the full details of your Window Works workmanship warranty and product warranties here.
Window Works Coverage
Lifetime Workmanship Coverage for Owner-Occupied Homes
At Window Works, we stand behind our craftsmanship. We warrant the workmanship of our installation for as long as you own your home and live in it as your primary residence. Coverage begins on the date installation is complete and takes effect once your agreement is paid in full.
What this covers: Defects in our installation work, including: water or air leaking between the window or door frame and the wall opening because of how it was installed; improper fastening, anchoring, shimming, or insulating; a window or door that does not open, close, or lock properly because of how it was installed; and trim we installed that separates or loosens because of how it was installed. If a covered defect occurs, we will repair or reinstall the affected work, including the installation materials needed, at no charge.
How it works: This warranty covers our installation work, not the windows and doors themselves, which are covered by their manufacturer’s warranty.
Who is covered: The purchasers named on your installation agreement and their spouse or surviving spouse. It applies to replacement projects at an existing home you own and live in as your primary residence, or move into within 90 days after installation. Rental properties, investment properties, and second homes receive our Limited Two-Year Labor Warranty instead, with the same coverage, exclusions, and claim process. New home construction is not eligible.
Manufacturer defects: Defects in the windows, doors, glass, screens, hardware, or factory finishes, including glass seal failure and hardware failure, and the labor to repair them.
Normal wear and tear: Aging, weathering, fading, and wear from everyday use.
Settling and movement: Settling or shifting of the home’s structure or foundation, and seasonal expansion and contraction of wood and trim.
Caulk and sealants after two years: We cover the caulk and sealant we applied for two years from the date installation is complete. After that, renewing it is routine homeowner maintenance. Leaks from other installation defects, such as improper flashing, remain covered.
Paint and stain: Painting, staining, or touch-up of windows, doors, trim, or walls.
Condensation: Condensation or frost on the glass.
Existing conditions: Rot, decay, or damage in framing, sheathing, siding, or trim that we did not replace.
Leaks from other sources: Water entering through roofs, gutters, siding, or anything other than the installed window or door and the seal around it.
Accidents and misuse: Damage from accidents, misuse, improper cleaning, pets, or pests.
Work by others: Problems caused by negligence, repairs, or modifications by anyone other than Window Works, including the homeowner.
Acts of God: Hurricanes, tornadoes, hail, flooding, fire, lightning, or other Acts of God.
Timeline: Report the problem within 30 days of discovering it. Call (919) 854-6121, email info@windowworksnc.com, or write to Window Works, 8111 Tryon Woods Dr, Suite 205, Cary, NC 27518. Include your name, project address, a short description, and photos if you can. We may ask for proof that you own and live in the home.
Resolution: We will inspect the issue. If it is a covered workmanship defect, we will repair or reinstall the affected work (our choice) at no charge and restore any trim, siding, or drywall we remove, ready for paint. If it is not covered, we will explain why, a service call fee applies, and we can quote the work.
Transferability: This warranty is non-transferable. Coverage ends permanently if the home is sold or transferred (other than to an owner or an owner’s revocable living trust) or if no owner lives in it as their primary residence, and it does not restart if you move back in. If coverage ends within two years of installation while you still own the home, our Limited Two-Year Labor Warranty covers the rest of those two years. Manufacturer warranties have their own terms, and some do transfer to a new owner.
Window Works is not responsible for incidental or consequential damages, such as damage to drywall, flooring, furnishings, or personal property, mold, or temporary housing costs. This does not limit our responsibility for damage our crew causes during warranty work. Some states do not allow these limitations, so they may not apply to you. Full terms are in your Installation Agreement, and Window Works reserves the right to change these terms at any time.
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