Get clear answers to the most common questions homeowners ask about our service and process.
Get clear answers to the most common questions homeowners ask about our service and process.
Our Services
Browse through common questions and helpful insights about our window and door products, installation process, pricing, warranties, and more. Whether you’re planning your first consultation or comparing materials, you’ll find the clarity and confidence you need here.
Topics
Topics
Topics
Topics
Our Services
Browse through common questions and helpful insights about our window and door products, installation process, pricing, warranties, and more. Whether you’re planning your first consultation or comparing materials, you’ll find the clarity and confidence you need here.
Common Questions
Yes, visit our Financing page to learn about the different options available.
Request a quote by visiting our Schedule Consultation page. During your call or in-home consultation visit, we will review your project details and provide you with a quote!
We sell and install windows and doors to homeowners in Apex, Cary, Chapel Hill, Durham, Fuquay-Varina, Garner, Holly Springs, Morrisville, Raleigh & Wake Forest North Carolina. To see a full list, visit our Service Areas page.
Our phone number is: (919) 854-6121
Yes. We offer a Limited Lifetime Labor Warranty on our installation work for as long as you own your home and live in it as your primary residence. Rental properties, investment properties, and second homes receive our Limited Two-Year Labor Warranty. Product warranties vary by manufacturer, and we can review those details with you when you place your order. Visit our Warranties page for full terms.
Yes. We are proud to be accredited by the Better Business Bureau (BBB). This accreditation reflects our commitment to ethical business practices, transparency, and customer satisfaction.
BBB Accreditation means our business meets the Better Business Bureau’s standards for trust, including honest advertising, responsive customer service, and a commitment to resolving customer concerns professionally.
Our showroom and offices are located at 8111 Tryon Woods Dr #205, Cary, NC 27518.
The Window Works Co. holds a Limited Residential General Contracting License with the State of North Carolina (License #104536).
This license allows Window Works Co. to oversee construction projects up to a cost of $750,000. in the state of North Carolina.
Windows and Doors are generally custom made. Manufacturers do not typically accept returns on these items.
At Window Works Co. all sales are final. We do not accept returns on windows or doors. Customers should thoroughly review details of their order prior to signing and approving orders.
Many customers choose financing to keep their home improvement projects within budget! Visit our Financing page to learn about the different options available.
Other Accepted Payment Methods: We accept all major credit cards, debit cards, cash, and personal checks.
Our Payment Schedule:
Deposit: A 50% deposit is due when you place your order.
Balance: The remaining balance is due upon completion of your installation.
At the Window Works Co., we only install windows and doors that our customers have purchased directly through us.
Double pane glass is sealed with a spacer bar. Seeing moisture and fog between the glass is a signal that the seal has failed, and that air is trapped between the panes of glass.
A glazier is a professional who can repair and replace the glass. In most cases, you do not need to replace the window or door because there is fog or moisture between the panes of glass. The Window Works Co. does not offer glazing services.
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Three options to choose from:
Checking your options won’t affect your credit score. *All financing is subject to credit approval. 12 month plan: if not paid in full within 12 months, accrued interest is added and the loan converts to 19.99% fixed APR. See our Financing page for full details.
